What countries do you ship to?
We ship to the following countries:
Virgin Island, U.S.
Does magnetic jewelry help with (a specific ailment or condition)?
We do not make any health claims whatsoever with regards to any of our products. Magnetic jewelry is not intended to diagnose, cure, prevent, or treat any condition, ailment, illness or disease, and we will not provide any medical or health advice. Magnetic jewelry is just that - jewelry with embedded magnets. It does nothing beyond look beautiful, as far as we are concerned.
What is Gauss?
Gauss is a measure of magnetic strength. The higher the number, the higher the magnetic strength.
North Pole Magnets?
Most of our magnetic jewelry products have "Bio-North" magnets embedded.
What is the difference between magnetic bracelets and Qray bracelets?
Magnetic bracelets are, as the name implies, magnetic. The Qray bracelets are not, except one style. Some people prefer one instead of the other; it really boils down to personal preference. Because we offer a no-hassle, no-questions-asked money-back guarantee for both products, you can try either one without risking much of anything.
How does the sizing for magnetic bracelets and anklets work?
For most magnetic link bracelets and anklets, we offer custom sizing. Use the options on the product page to select the size that you want your bracelet or anklet to be.
Sometimes, due to link size, it is impossible to obtain the desired size exactly, and providing exact measurements helps our jewelers out tremendously in determining whether "that last link" should be added (or removed). If you want to ensure that your magnetic bracelet or anklet will fit well, let us know your wrist or ankle circumference by writing us a message in the “Special Instructions” field during the checkout process.
How do I measure my wrist or ankle circumference?
The most accurate way is to use a flexible tape measure. Measure right around your wrist or ankle bone. If you do not have a flexible tape measure, you can also use a piece of string, piece of paper, or any flexible material: simply wrap the material around your wrist or ankle bone, make a note of where it has wrapped around it, and then put the material next to a ruler. You now have your wrist or ankle circumference (size). If you want to order a link style bracelet, we recommend to add ½ inch to the measurement for a comfortable fit. If you want to order a cuff style bracelet, use the measured size without adding the extra ½ inch.
Should magnetic products be tight against my skin?
This boils down completely to personal preference. Some people prefer to have their magnetic jewelry a little tighter, some like it if there's a little bit of room for the product to move. Either way, as long as the product stays on without problems, it looks beautiful and achieves its purpose.
I’m buying a gift. How do I know what size to select?
Gift giving can be tricky if you do not know the gift recipient’s wrist or ankle size. One way to decide what size to order is to measure your own wrist or ankle and compare it to that of the person to which you are giving the item. If you guess wrong, don’t worry! We will be happy to exchange the item for a different size – see our Exchange / Return Policy
How can I pay for my order?
We accept Visa, MasterCard, Discover, and American Express. You may also pay for your order using PayPal. We also accept checks and money orders. Make check or money orders payable to "WellnessMarketer" and mail to:
2840 West Bay Dr. #147
Belleair Bluffs, FL 33770 USA
Note: If you choose to pay by check, your shipment will be delayed until the check clears.
What shipping carrier do you use?
We ship via the United States Postal Service.
Do you ship to my country?
We ship to many countries. We reserve the right to refuse shipment of certain items to certain countries due to fraud incidences.
Will I have to pay duties/customs fees/taxes?
Customers from within the United States do not have to pay any taxes, unless the order is being shipped to Florida, in which case a 7% sales tax is added. If you are having your order shipped to another country, you are responsible for any duties or customs fees that may be assessed by applicable agencies. You are also responsible for knowing your country's import policies, and must be aware of any restrictions or prohibited items. We are not responsible for any items seized by governmental or customs officials.
How can I track my order?
There are a few ways to track your order:
1. Check your email. If you provided us with an email address when you placed your order, an email with tracking information will be sent to you automatically at the time of shipment. Within this email is a link that you can click to see the shipping status of your order. Please be sure to check your email filter settings and any junk/spam folders, to ensure that you will be able to receive and read our emails.
2. Visit our Order Lookup page and enter your email address and order number.
How do I exchange the item I ordered for a different item?
If the product you have received is not the right size or style, or if you would like to exchange for a different style, you may certainly do so. Simply send the product back along with a copy of your packing slip or a note that includes your order number and the name/item number/size of the new item you would like us to send to you. Mail your item to:
2840 West Bay Dr. #147
Belleair Bluffs, FL 33770 USA
Please note that a $4.50 (USA)/$8.95 (international) flat shipping fee is assessed for each exchange package that is sent out.
What do I do if I need my bracelet or anklet re-sized?
If your link bracelet or anklet does not fit you comfortably and you would like us to resize it for you, we will gladly do so. Please follow the instructions above (for exchanging an item) and be sure to note on your packing slip what size you need.
Please note that, in addition to the reshipping fee of $4.50 (USA)/$8.95 (international), a resizing fee of $5.00 per item will be assessed.
How do I return an item and receive a refund?
If you would like to return your item for refund, and it is covered by a money-back guarantee, please return the item to us within the given time frame, along with a note stating that you wish to return the item. You should mail the item to the address above (see exchange instructions). To read our full Return Policy, please click here.
Is your site secure?
Our site uses state-of-the-art encryption technology, and our hosting is fully compliant with payment card industry safety regulations. Credit card details are handled with the utmost care, are stored on separate, highly secure servers, and all details are purged periodically, as per card industry rules.
Do you sell my information to any third-parties?
No, WellnessMarketer/Schweikert Marketing USA Inc., will never share your personal information with any third parties, unless necessary for order fulfillment (in which case only your address is forwarded to a warehouse operated by a third party) or instructed to do so by the government.
I've never done business with WellnessMarketer before; how can I trust you?
We've been in business since 1999 and have served hundreds of thousands of customers. We work with dozens of reputable businesses, suppliers, and manufacturers. Schweikert Marketing/Wellnessmarketer is a member of the Tampa Bay Chamber of Commerce, and a registered legal business entity in the state of Florida (you can look us up at http://www.sunbiz.org). In short, you can shop with absolute confidence. Please don't hesitate to call us at 1-866-587-6362 if you have any further concerns.