Returns / Refunds / Exchanges

Extended Holiday Guarantee

Our extended holiday guarantee is now in place. The terms are incredibly simple: If your purchase is a gift for the Holiday season, then an extended guarantee applies for refunds and exchanges. More specifically, items can be returned or exchanged until February 1, 2024! Items returned must be in like-new condition in order for the extended guarantee to apply.


We want you to be completely satisfied with your purchase from us, and we are confident in the quality of our products. Therefore, we offer a generous money-back guarantee (see details below).


If you would like to return your product for refund, please return it within 30 days of receipt, along with a copy of your packing slip, and a note stating that you wish to return the product. The product must be returned in the original condition you received it in, with all original packaging and no signs of wear. 

You will receive full refund less any shipping costs paid at the time of placing your order, which are non-refundable. Refund will be issued to the original payment method used.

Personalized or engraved items cannot be returned.

Please mail your return to the following address:

Att: Returns
P. O. Box 130
Green Bank WV 24944

Please be aware that for all exchanges or returns, we require the item to be mailed in a padded envelope or box and insured, as we cannot be held responsible for any items that may be lost or damaged during transit.


Exchanges: If the product you have received is not the right size or model, or if you would like to exchange your product for a different item, you may certainly do so. Simply send the product back to us in its original packaging and let us know what you would like to do.

Please mail your exchange to the following address:

Att: Exchanges
P. O. Box 130
Green Bank WV 24944

We are asking a flat shipping fee of $4.50 for US orders, and $12.95 for international orders for each exchange package. If you would like us to re-size a magnetic link style bracelet we are asking $5 per item resized.

Price differences:

If the price for the exchange product is less than you originally paid, we will issue credit to the original payment method used.
If the price for the exchange product is higher, we will send you an invoice via PayPal for the price difference.


Store credit cannot be redeemed for cash.