Extended Holiday Guarantee
Our extended holiday guarantee is now in place. The terms are incredibly simple: If your purchase is a gift for the Holiday season, then an extended guarantee applies for refunds and exchanges. More specifically, items can be returned or exchanged until February 1, 2020! Items returned must be in like-new condition in order for the extended guarantee to apply.
Please note: All exchanges or returns should be mailed in a padded envelope or box, and should be insured since we are not responsible for any items lost during transit. The product must be returned unused and in the original condition you received it in, with all original packaging and no signs of wear. Sorry, used products are not eligible for refund.
If you would like to return your product for refund, please return it within 30 days of receipt, along with a copy of your packing slip, and a note stating that you wish to return the product. You will receive 100% of the product cost as credit. Credit will be issued to the original payment method used. Any shipping costs paid are non-refundable. Items that were shipped out via our free shipping method will be charged a flat shipping fee of $4.50 (USA) / $8.95 (international). Unless noted otherwise, supplements and other perishable items cannot be returned once opened. Personal items, personalized items, including, but not limited to body wraps, engraved items and insoles, or once-usable items, cannot be returned. Our mailing address is:
2840 West Bay Dr., #147
Belleair Bluffs, FL 33770
EXCHANGE / RESIZE / REPAIR:
Exchanges: If the product you have received is not the right size or model, or if you would like to exchange your product for a different one, you may certainly do so. Simply send back the product and let us know what you would like to do. Please note that a $4.50 (USA) / $8.95 (international) flat shipping fee is assessed for each exchange package that is sent out, in addition to any applicable sizing fees or other price differences. For resizing of link jewelry we charge $5 per item resized.
NOTE: ONCE AN ITEM HAS ARRIVED BACK AT OUR WAREHOUSE, PLEASE ALLOW FOR 2-3 WEEKS OF PROCESSING TIME. WE ARE GOOD, BUT WE ARE NOT MAGICIANS.